It's quite simple. You put a very hot, wet cloth on your shoulder for one minute. Then put a packet of frozen peas on the shoulder for one minute. And so on and so on.
很简单。你把一块很热的湿布敷在肩膀上一分钟。然后把一包冻豌豆敷在肩膀上一分钟。这样反复几次。
Being a good listener means much more than just listening with ears. Eyes mean that I should look at you while you are speaking as a sign of respect. In other words I should not watch TV, or look over your shoulder at other people while we are talking